Selling Policy

1. Product Descriptions:
At Topiopis, we aim to provide accurate and comprehensive descriptions of our tea-making equipment. This includes information about materials, dimensions, colors, and functionalities. Please note that while we make every effort to ensure the accuracy of our product images and descriptions, variations may occur due to differences in monitor settings, lighting, or manufacturing processes. If you have specific questions about a product, please reach out to our customer service team for clarification.

2. Pricing:
All prices on our website are listed in United States Dollars (USD) and may be subject to change without prior notice. We reserve the right to correct any pricing errors that may appear on our site. In the event of a pricing error, we will contact you with the correct price and give you the option to proceed with your order or cancel it.

3. Payment Methods:
We accept a variety of payment methods for your convenience, including:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment options as indicated at checkout
    All transactions are processed through secure, encrypted channels to ensure the safety of your financial information.

4. Order Confirmation:
Upon completing your order, you will receive a confirmation email containing the details of your purchase, including items ordered, shipping address, and total cost. Please review this information carefully. If you notice any discrepancies, contact us immediately at [email protected] so we can assist you.

5. Shipping:
We aim to process and ship orders within 1-3 business days. Once shipped, you will receive a tracking number to monitor your package’s journey. Delivery times may vary based on your location and the shipping method chosen at checkout. While we strive for timely delivery, please be aware that delays may occur due to circumstances beyond our control, such as weather conditions or carrier issues.

6. Customer Account:
Creating an account on our website allows for easier management of your orders, tracking shipments, and saving shipping information for future purchases. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

7. Changes to Orders:
If you need to make changes to your order after it has been placed, please contact us as soon as possible. We cannot guarantee changes can be made once the order is in processing or has been shipped.