Refund/Return Policy

1. Satisfaction Guarantee:
Your satisfaction is our highest priority at Topiopis. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee. You can return your item for a refund or exchange, provided it meets our return criteria.

2. Eligibility for Returns:
To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original packaging, including all accessories and manuals.
  • It must be returned within 30 days of the original purchase date.
  • A receipt or proof of purchase must be included with the return.

3. Non-Returnable Items:
Certain items are not eligible for return, including:

  • Opened or used products, unless defective
  • Gift cards and digital downloads
  • Items marked as final sale or clearance

4. Return Process:
To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization number.
  2. Carefully package the item in its original packaging to prevent damage during return shipping.
  3. Include your order number, the return authorization number, and a brief description of the reason for the return.
  4. Ship the item back to us using a trackable shipping service. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

5. Refund Processing:
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please be aware that your bank or credit card company may take additional time to process the refund.

6. Exchanges:
If you wish to exchange an item for a different product, please contact us at [email protected]. Exchanges are subject to product availability. If you are exchanging for a higher-priced item, you will be responsible for paying the difference.

7. Defective or Damaged Items:
If you receive an item that is defective or damaged, please contact us within 7 days of receipt. We will provide instructions for returning the defective item and will cover the return shipping costs. Upon receiving the item, we will either issue a full refund or send a replacement, based on your preference.

8. Feedback:
We value your feedback as it helps us improve our products and services. If you have any suggestions or comments about your experience, please don’t hesitate to reach out.